How Can I Place An Order On Mavi Jewels? You can place an order through the following ways: a. Through our website b. Through Instagram c. Through WhatsApp d. Through Facebook e. By chatting with us here.
Is Cash on Delivery (COD) available? Yes, Cash on Delivery is available. We request you to place genuine orders as we are a small business and appreciate your support.
I got a payment error, and my money is debited. What do I do? Don’t worry. The payment will be refunded if it is debited. Feel free to place the order again after some time. If you still have issues, feel free to contact us at support@mavijewels.com or chat with us on WhatsApp.
Can I return or exchange this product if I don’t like it? Returns are not accepted. However, you may request a replacement or exchange here within 7 days of delivery if the following conditions are met:
The product is unused and in its original packaging.
The label and lock tags are intact, ensuring the product has not been used.
The product is damaged during delivery.
An unboxing video is mandatory to process your request. Requests without an unboxing video will not be entertained under any circumstances.
The unboxing video is sent to support@mavijewels.com within 24 hours of receiving the order.
Note: If any of the above conditions are not met, we will not be able to process the return or replacement.
Once your request is approved, we will initiate the reverse pickup from our end. The replacement item will be dispatched within 2 to 5 working days after we receive and examine the exchanged item.
Is the unboxing video mandatory for damage claims? Sorry, we do not offer exchanges or returns based on personal preferences or if the product does not suit your liking. However, if the product is damaged, we will offer a replacement after investigating the issue, provided the unboxing video is sent within 24 hours of delivery.
How long will it take to deliver the product? We process orders the same day they are placed. Delivery usually takes up to 7 business days, depending on your location. We use trusted delivery partners like BlueDart and Delhivery.
How do I track my order? You can find the tracking ID in the order confirmation email or on the Orders page of the website. Use the Track your Order page to track your order with the provided tracking ID.
How do I take care of the product?
Wear jewellery last when getting ready, and remove it first when done.
Store it in an airtight container (with cotton optionally) or a ziplock bag.
Keep it dry away from water, perfumes, and moisture to maintain its shine.
Is there any guarantee/warranty for the products? There is no explicit guarantee or warranty for the products. However, we ensure premium-quality jewellery. With proper care, the color and plating will last a long time. Avoid water, perfumes, and chemicals, and store it properly to maintain its shine.
Does the jewellery’s color fade over time? With proper care, the color and plating will last a long time. Avoid water, perfumes, and chemicals, and store it properly to keep it shiny.
Do necklaces come with a back rope or a chain? We aim to keep your jewellery premium, and hence we offer a free chain instead of a rope.
Do You Ship Internationally? Not at the moment, but we will soon offer international shipping.
Do you have express shipping? Not at the moment.
Do you have a physical outlet where I can visit? No, we don't have a physical outlet.
How do I know if my order has been confirmed? You will receive an order confirmation invoice sent to your registered email once the order is confirmed.
Do you accept bulk/wholesale orders?
Yes, we do accept bulk/wholesale orders. Call us at +91-6305060609 for further details, and we will be happy to assist you.
Can I cancel the order? No, we currently do not offer cancellation functionality. We aim to bring this feature soon.
Still have more questions?
If you have any more questions or need further assistance, feel free to contact us. We are always happy to help!
